Defines the set of capabilities that allow customers to proactively seek assistance and service from an organization.
- Assistance Request
Defines the set of capabilities that support the solicitation of support from a customer.
- Multi-Lingual Support
Defines the set of capabilities that allow access to data and information in multiple languages.
- Online Help
Defines the set of capabilities that provide an electronic interface to customer assistance.
- Online Tutorials
Defines the set of capabilities that provide an electronic interface to educate and assist customers.
- Reservations / Registration
Defines the set of capabilities that allow electronic enrollment and confirmations for services.
- Scheduling
Defines the set of capabilities that support the plan for performing work or services to meet the needs of an organization’s customers.
- Self-Service
Defines the set of capabilities that allow an organization’s customers to sign up for a particular service at their own initiative.
