International Trade Process Streamlining Performance Measures - Category View
The International Trade Process Streamlining (ITPS) portal, Export.gov makes it easy for Small and Medium Enterprises (SMEs) to obtain the information and documents needed to conduct business abroad.
There are currently 24 million businesses and 225,139 small to medium-sized businesses that export.
ADOPTION/PARTICIPATION
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| % of agencies providing export content to Export.gov | 100% | As of 12/31/07 | 100% | 100% | 100% |
| 100% | As of 6/07 | ||||
| 100% | As of 3/07 | ||||
| 100% | As of 9/06 |
11 out of a total of 11 Trade Promotion Coordinating Committee (TPCC) agencies have provided international sales related information to Export.gov. There are 19 ITPS agencies, but only 11 of them have export related content (international sales related information).
USAGE
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| # of registered businesses on Export.gov | 39,898 | As of 12/31/07 | 35,701 | 41,222 | Positive Growth |
| 38,039 | As of 9/07 | ||||
| 36,065 | As of 6/07 | ||||
| 33,431 | As of 3/07 | ||||
| 29,751 | As of 9/06 |
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| # of visits to Export.gov per month | 488,983 | 10/06 to 12/31/07 | 520,381 | 614,158 | Positive Growth |
| 515,202 | As of 9/07 | ||||
| 519,744 | 10/06 to 6/07 | ||||
| 506,124 | 10/06 to 3/07 | ||||
| 371,701 | FY06 |
Average monthy vists from 10/06 thru 9/07.
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| Trade leads accessed to trade leads posted on Export.gov | 351 | 10/06 to 12/31/07 | 84 | 237 | Positive Growth |
| 215 | As of 9/07 | ||||
| 197 | 10/06 to 6/07 | ||||
| 168 | 10/06 to 3/07 | ||||
| 76 | FY06 |
From 10/06 thru 9/07 - 1,332 trade leads were viewed a total of 286,289 times. On average, each trade lead was accessed 215 times.
CUSTOMER SATISFACTION
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| Customer satisfaction with Export.gov | 84% | As of 12/31/07 | 80% | 80% | 80% |
| 82% | As of 6/07 | ||||
| 80% | As of 6/07 | ||||
| 80% | As of 3/07 | ||||
| 80% | As of 9/06 |
82% of respondents to survey issued by ITPS rated the usability of Export.gov as “good” or “above average”. Survey developed by the initiative.
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