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GovLoans.gov creates a single point of access for citizens to locate information on federal loan programs, and improves back-office loan functions.

The audience consists of 215 million adult citizens potentially interested in loan programs.


Metric Name Measure Measure Period FY08 Target Description/Context
% of Federal agencies with loan programs on GovLoans.gov 100% As of 3/31/08 100% 6 out of a total of 6 partner agencies have programs on GovLoans.gov. A partner agency is defined through the Catalog of Federal Domestic Assistance (CFDA) as having loan programs for individuals.
% of loan programs on GovLoans.gov 100% As of 3/31/08 100% 37 out of a total of 37 loan programs are available on GovLoans.gov.
% of transfers from GovBenefits.gov and GovLoans.gov to partner agency sites per month 42% As of 3/31/08 41% Average monthly transfers over the period/average monthly visits over the period where a transfer occurs when a visitor accesses agency-provided benefit programs through search tools and links provided by GovBenefits.gov.
# of visits to GovLoans.gov per month 42,000 As of Q2 FY08 40,314 Average number of visits to GovLoans per month over the period.
Customer satisfaction with GovLoans.gov 65 As of Q2 FY08 Not Available Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI). This is an aggregate score for GovBenefits and GovLoans.

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