GovLoans.gov Performance Measures - Summary View
GovLoans.gov creates a single point of access for citizens to locate information on federal loan programs, and improves back-office loan functions.
The audience consists of 215 million adult citizens potentially interested in loan programs.
| Metric Name | Measure | Measure Period | FY08 Target | Description/Context |
|---|---|---|---|---|
| % of Federal agencies with loan programs on GovLoans.gov | 100% | As of 3/31/08 | 100% | 6 out of a total of 6 partner agencies have programs on GovLoans.gov. A partner agency is defined through the Catalog of Federal Domestic Assistance (CFDA) as having loan programs for individuals. |
| % of loan programs on GovLoans.gov | 100% | As of 3/31/08 | 100% | 37 out of a total of 37 loan programs are available on GovLoans.gov. |
| % of transfers from GovBenefits.gov and GovLoans.gov to partner agency sites per month | 42% | As of 3/31/08 | 41% | Average monthly transfers over the period/average monthly visits over the period where a transfer occurs when a visitor accesses agency-provided benefit programs through search tools and links provided by GovBenefits.gov. |
| # of visits to GovLoans.gov per month | 42,000 | As of Q2 FY08 | 40,314 | Average number of visits to GovLoans per month over the period. |
| Customer satisfaction with GovLoans.gov | 65 | As of Q2 FY08 | Not Available | Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI). This is an aggregate score for GovBenefits and GovLoans. |
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