GovLoans.gov Performance Measures - Category View
GovLoans.gov creates a single point of access for citizens to locate information on federal loan programs, and improves back-office loan functions.
The audience consists of 215 million adult citizens potentially interested in loan programs.
ADOPTION/PARTICIPATION
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| % of Federal agencies with loan programs on GovLoans.gov | 100% | As of 3/31/08 | 100% | 100% | 100% |
| 100% | As of 1/31/08 | ||||
| 100% | As of 9/30/07 | ||||
| 100% | As of 7/07 | ||||
| 100% | As of 3/07 | ||||
| 100% | As of 9/06 |
6 out of a total of 6 partner agencies have programs on GovLoans.gov. A partner agency is defined through the Catalog of Federal Domestic Assistance (CFDA) as having loan programs for individuals.
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| % of loan programs on GovLoans.gov | 100% | As of 3/31/08 | 100% | 100% | 100% |
| 100% | As of 1/31/08 | ||||
| 100% | As of 9/30/07 | ||||
| 100% | As of 7/07 | ||||
| 100% | As of 3/07 | ||||
| 100% | As of 11/06 |
37 out of a total of 37 loan programs are available on GovLoans.gov.
USAGE
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| % of transfers from GovBenefits.gov and GovLoans.gov to partner agency sites per month | 42% | As of 3/31/08 | 39% | 41% | 45% |
| 39% | As of 1/31/08 | ||||
| 39% | As of 9/30/07 | ||||
| 39% | As of 7/07 | ||||
| 38% | Q1 FY07 | ||||
| 22% | FY06 |
Average monthly transfers over the period/average monthly visits over the period where a transfer occurs when a visitor accesses agency-provided benefit programs through search tools and links provided by GovBenefits.gov.
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| # of visits to GovLoans.gov per month | 42,000 | As of Q2 FY08 | 23,177 | 40,314 | Positive Growth |
| 37,526 | As of 1/31/08 | ||||
| 36,641 | As of 9/30/07 | ||||
| 43,430 | As of 7/07 | ||||
| 29,875 | Q1 FY07 | ||||
| 21,070 | FY06 |
Average number of visits to GovLoans per month over the period.
CUSTOMER SATISFACTION
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| Customer satisfaction with GovLoans.gov | 65 | As of Q2 FY08 | Not Available | Not Available | Not Available |
| 65 | As of 1/31/08 | ||||
| 65 | As of 9/30/07 | ||||
| 65 | As of 7/07 | ||||
| 62 | As of 3/07 |
Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI). This is an aggregate score for GovBenefits and GovLoans.
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