Human Resources Management Line of Business (LOB) Performance Measures - Category View
The Human Resources LOB provides government-wide, modern, cost effective, standardized, and interoperable Human Resource (HR) solutions, further providing common core functionality to support the strategic management of Human Capital.
ADOPTION/PARTICIPATION
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| % of Scorecard agencies using Shared Service Center (SSC) solutions | 68% | As of 12/07 | Not Available | Not Available | Not Available |
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| % of non CFO Act agencies using SSC solutions | 69% | As of 12/07 | Not Available | Not Available | Not Available |
USAGE
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| % of PAR and Benefits through SSC | 86% | As of 12/07 | Not Available | Not Available | Not Available |
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| % of Federal Employees serviced through SSC solutions | 83% | As of 12/07 | Not Available | Not Available | Not Available |
CUSTOMER SATISFACTION
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| Customer satisfaction | 80% | As of 3/31/08 | Not Available | Not Available | Not Available |
Customer Satisfaction with operational products and services.
COST SAVINGS/AVOIDANCE
| Metric Name | Measure | Measure Period | FY07 Target | FY08 Target | Targeted Outcome |
|---|---|---|---|---|---|
| % of cost savings/avoidance | Available Q3 FY08 | Available Q3 FY08 | Not Available | Available Q3 FY08 | Available Q3 FY08 |
May include budgeted cost savings, cost avoidance through retirement of legacy systems, redirection of FTE’s, reduced operating/transaction costs, economies of scale and skill, etc.
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