Business Gateway Performance Measures - Summary View
The Business Gateway, Business.gov, provides the Nation’s businesses with a single, internet-based access point to government services and information to help businesses with their operations.
There are currently 24 million businesses; 40 agencies generate substantive compliance burden to business.
| Metric Name | Measure | Measure Period | FY08 Target | Description/Context |
|---|---|---|---|---|
| % of agencies providing substantive compliance information | 100% | As of 3/08 | 100% | The percentage of the 40 agencies that provide substantive compliance information are providing information to Business.gov. Agency compliance contact list is published by Business.gov per the Small Business Paperwork Relief Act of 2002. |
| # of forms available via Forms.gov | 6,126 | As of 1/31/08 | 6,300 | The number of business and individual forms available on Forms.gov. |
| % of referrals to partner sites per month | 30% | As of 1/31/08 | 33% | The percentage of visits resulting in referrals to Business.gov. Referrals occur when a visitor accesses business compliance information through the search tool and links provided by Business.gov. |
| # of visits to Business.gov per month | 118,188 | As of 1/31/08 | 206,238 | Average monthly visits to Business.gov beginning for the quarter ending at the given measurement period. |
| Ratio of forms downloaded to total visits | 6:1 | Q1 FY08 | 1:1 | This metric reflects the number of forms downloaded from Forms.gov compared to the number of visits to the site. |
| # of visits to Forms.gov per month | 104,560 | Q1 FY08 | 186,955 | Average monthly visits to Forms.gov for the given measurement period. |
| Customer satisfaction with Business.gov | 70 | Q1 FY08 | 72 | Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI). |
| Customer satisfaction with Forms.gov | 57 | Q1 FY08 | 65 | Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI). |
| Hours saved finding compliance information | 767,010 | As of 1/31/08 | 3,600,000 | Business Gateway uses a custom question from the ACSI survey instrument to ask users to estimate ranges of hours saved by using Business.gov. As a result, these data are self-reported. |
| Hours saved finding business forms | Not Available | Not Available | Not Available |
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