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Business Gateway Performance Measures - Category View

The Business Gateway, Business.gov, provides the Nation’s businesses with a single, internet-based access point to government services and information to help businesses with their operations.

There are currently 24 million businesses; 40 agencies generate substantive compliance burden to business.


ADOPTION/PARTICIPATION
Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
% of agencies providing substantive compliance information 100% As of 3/08 92% 100% 100%
85% As of 9/07
85% As of 3/07
85% As of 9/06

The percentage of the 40 agencies that provide substantive compliance information are providing information to Business.gov.  Agency compliance contact list is published by Business.gov per the Small Business Paperwork Relief Act of 2002.

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
# of forms available via Forms.gov 6,126 As of 1/31/08 Not Available 6,300 Not Available
6,226 As of 11/07
5,828 As of 3/07

The number of business and individual forms available on Forms.gov.


USAGE
Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
% of referrals to partner sites per month 30% As of 1/31/08 30% 33% 35%
24% Q4 FY07
14% Q3 FY07
30% Q2 FY07
25% Q1 FY07

The percentage of visits resulting in referrals to Business.gov.  Referrals occur when a visitor accesses business compliance information through the search tool and links provided by Business.gov.

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
# of visits to Business.gov per month 118,188 As of 1/31/08 244,718 212,689 Positive Growth
189,114 Q4 FY07
162,405 Q3 FY07
210,947 10/06 to 3/07
222,471 FY06

Average monthly visits to Business.gov beginning for the quarter ending at the given measurement period.

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
Ratio of forms downloaded to total visits 6:1 Q1 FY08 Not Available 1:1 Not Available
4:1 Q4 FY07

This metric reflects the number of forms downloaded from Forms.gov compared to the number of visits to the site.

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
# of visits to Forms.gov per month 104,560 Q1 FY08 184,186 186,955 Positive Growth
106,589 As of 11/07
233,329 10/06 to 3/07
167,442 FY06

Average monthly visits to Forms.gov for the given measurement period.


CUSTOMER SATISFACTION

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
Customer satisfaction with Business.gov 70 Q1 FY08 Not Available 72 Not Available
70 Q4 FY07

Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI).

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
Customer satisfaction with Forms.gov 57 Q1 FY08 Not Available 65 Not Available
60 Q4 FY07

Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI).


EFFICIENCY

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
Hours saved finding compliance information 767,010 As of 1/31/08 Not Available 3,600,000 Not Available
582,378 As of 11/07
3,228,944 Cumulative FY07
2,567,510 Q2 FY07

Business Gateway uses a custom question from the ACSI survey instrument to ask users to estimate ranges of hours saved by using Business.gov. As a result, these data are self-reported.

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
Hours saved finding business forms Not Available Not Available Not Available Not Available Not Available

View Performance Measures Summary



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