Defines the set of capabilities for automatic monitoring and routing of documents to the users responsible for working on them to support each step of the business cycle.
- Case Management
Defines the set of capabilities for managing the life cycle of a particular claim or investigation within an organization to include creating, routing, tracing, assignment and closing of a case as well as collaboration among case handlers.
- Conflict Resolution
Defines the set of capabilities that support the conclusion of contention or differences within the business cycle.
- Process Tracking
Defines the set of capabilities to allow the monitoring of activities within the business cycle.
