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ExpectMore.govExpectMore.gov home pageEXPECT FEDERAL PROGRAMS TO PERFORM WELL, AND BETTER EVERY YEAR.
 
Program Assessment

Program

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Army Base Operations & Support

The purpose of the program is to provide essential services such as electricity, water, sewage, and communication, as well as "quality of life" programs such as Child Development and Morale Support, at Army installations throughout the world.

Rating

What This Rating Means

PERFORMING
Moderately Effective

In general, a program rated Moderately Effective has set ambitious goals and is well-managed. Moderately Effective programs likely need to improve their efficiency or address other problems in the programs' design or management in order to achieve better results.
  • The program has a clear purpose and is guided by useful performance measures that ensure the Army can provide the critical services necessary to support the force during a time of war and with competing demands on available funding.
  • The Army has managed to continue providing critical services with little to no interruption, but has been less successful in providing the services it considers less than critical. Recent emphasis by the Army Chief of Staff to increase funding in the program will help address shortfalls in the less than critical services.
  • The program appears to meet the needs of the Army, but the absence of common metrics makes it difficult to compare the Army's Base Operations and Support program with that of other services or private enterprise.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Developing, with the Office of the Secretary of Defense, definitions and performance measures for all base support services that are common across all military services.
  • Developing, with the Office of the Secretary of Defense, cost models and performance metrics for all base support services that are common across all military services.

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