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Press Releases: Internal Efficiency & Effectiveness

June 21, 2004

OPM Director Kay Coles James Announces Latest USAJOBS Website Improvements

Website has 66 million visitors logged and 600,000 online resumes created

WASHINGTON D.C. - U.S. Office of Personnel Management (OPM) Director Kay Coles James today announced the latest USAJOBS website improvements. The improvements benefit job seekers who are registered with the USAJOBS job search agent functionality to receive job announcements by e-mail. With the latest enhancements, job seekers are now receiving expanded information in their job search notices including salary and closing date. This enhanced content gives job seekers more decision making data right in their e-mail.

"The latest improvements to USAJOBS have again been made because of user feedback," stated James. "We constantly strive to make USAJOBS an easy to use job-seeking tool, and having input from customers who use it is invaluable. USAJOBS is a creative tool for the Government’s recruitment and hiring efforts."

Job seekers who wish to receive e-mail notification of new job openings can sign up on the USAJOBS website,, and create up to five job search agents to receive a daily, weekly, or monthly notice of matching job opportunities as they are posted to the website. In May alone, OPM sent 3,009,175 e-mail notices to registered USAJOBS job seekers.

"The ability to receive, by e-mail, notices of new job openings is one of the most popular features of the USAJOBS website," James stated. "One of the major goals of USAJOBS is to provide a helpful, useful resource for those considering careers in the federal government. By continually upgrading the system, we feel we are providing an excellent customer service, as prescribed by President George W. Bush in his Management Agenda."

OPM closely ties user feedback with customer satisfaction of the USAJOBS website, and customer satisfaction is continuously monitored using the American Customer Satisfaction Index (ACSI). As of June, the ACSI achieved a new quarterly score of 76. This represents a three point gain over last quarter and a 5 point gain over OPM’s first score last year of 71 (September 2003).

As a testament to its history of continuous improvement and attention to customer satisfaction, usage of USAJOBS continues to grow. Since OPM implemented the enhanced system last August, job seekers have logged more than 65 million visits to the website and created over 600,000 new online resumes.

"An increased number of posted resumes is proof that USAJOBS is an effective tool for job seekers," James stated. "It also shows that public service work is in the minds of thousands of Americans."

Under James' leadership, OPM has demonstrated its commitment to exceeding the expectations of federal job seekers by continuously improving the USAJOBS website. As part of President Bush’s Management Agenda e-Government initiative, Recruitment One-Stop, USAJOBS is the premier website tool for finding federal jobs, and is the main source of information on federal occupations.

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