E-Gov Travel Performance Measures - Summary View
E-Gov Travel is a government-wide, web-based service that applies world-class travel management practices to consolidate federal travel, minimize cost and produce superior customer satisfaction. The E-Gov Travel Service is commercially hosted to minimize technology costs to the government and guarantee refreshed functionality. From travel planning and authorization to reimbursement, this end-to-end service streamlines travel management and will enable the government to capture real time visibility into the buying choices of travelers and assist agencies in optimizing their travel budgets while saving taxpayers money.
Currently, 2.9 million travel vouchers processed per year.
| Metric Name | Measure | Measure Period | FY08 Target | Description/Context |
|---|---|---|---|---|
| % of agencies fully deployed on E-Gov Travel | 42% | As of 3/08 | 71% | 10 out of a total of 24 agencies are fully deployed on E-Gov Travel. 24 agencies collectively constitute 80%+ of the Executive Branch civilian travel excluding Department of Defense. |
| % of agencies migrating to, but are not fully deployed on E-Gov Travel | 42% | As of 3/08 | 29% | 10 out of a total of 24 agencies are migrating to, but are not fully deployed on E-Gov Travel. 24 agencies collectively constitute 80%+ of the Executive Branch civilian travel excluding Department of Defense. |
| % of agencies that are scheduled to deploy E-Gov Travel | 17% | As of 3/08 | All agencies deployed | 4 out of a total of 24 agencies are scheduled to begin deployment on E-Gov Travel. 24 agencies collectively constitute 80%+ of the Executive Branch civilian travel excluding Department of Defense. |
| % of vouchers serviced through E-Gov Travel service | 12% | As of 3/08 | 45% | 367,751 out of a total of 2.9 million government travel vouchers were serviced through E-Gov Travel (As of 3/31/08). The 2.9 million is approximated total steady state voucher population based on historic data as reported by agencies. A voucher is equivalent to a trip expense report. |
| % of trips completed online using E-Gov Travel’s end-to-end service | 67% | As of 3/08 | 65% | As of Q2 FY08, out of 129,355 ETS reservations made using the end-to-end travel service 86,445 were planned and completed online. End-to-end service is defined as generating both travel authorization/voucher and reservation through the ETS service. |
| Agency satisfaction score on E-Gov Travel program effectiveness | 63 | As of 3/08 | 75 | Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI). Target audience is agency managers and associates involved in operational aspects of agency travel. |
| Customer satisfaction with E-Gov Travel | Not Available | Not Available | Not Available | Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI). |
| Voucher processing time | Not Available | Not Available | Not Available |
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