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White House E-mail Updates FAQ (Frequently Asked Questions)

  1. New Subscriptions
    1. Create an Account
    2. How Your Information is Used
    3. Selecting Your E-mail Updates
    4. Subscription Confirmation
  2. Edit Your Account
    1. Edit Personal Information
  3. Unsubscribe
    1. How to Unsubscibe

  1. New Subscriptions
    1. Create an Account
      1. Q:  How do I subscribe to White House E-mail Updates?
        A:  Go to the subscription form and follow the instructions.
      2. Q:  How can I check to make sure the information I submitted is correct before I subscribe?
        A:  After clicking the submit button at the bottom of the subscription form, you will have a chance to view all the information you submitted. At the bottom of the page you may choose to subscribe, using the information displayed, or go back to edit your information before you subscribe.
      3. Q:  What is a double opt-in process?
        A:  To protect your privacy, the White House Web site uses a two step, "double opt-in," process. First, a subscriber must affirmatively choose to receive e-mail updates by filling out the subscription form. Second, a message is sent to the e-mail address submitted during the subscription process to verify the person at that address actually wants to receive e-mail updates from the White House.
    2. How Your Information is Used
      1. Q:  How will my e-mail address be used?
        A:  Your e-mail address will be used to send your e-mail updates and information regarding your subscription account.
      2. Q:  (If inside the US) How will my zip code be used?
        A:  Your zip code will be used to send occasional e-mails regarding Presidential initiatives affecting your community, as well as information on Administration visits to your area.
      3. Q:  (If outside the US) How will my region be used?
        A:  Because zip code is a required field, and people living outside the US may not have a zip code, region is given as an alternative to fulfill the zip code requirement. There are no plans to use this information for sending e-mail updates. If you live outside the US, but want information regarding a particular US location, enter a zip code in that area.
      4. Q:  How will the information about the format of my e-mail updates be used?
        A:  This information will be used to determine if you are sent a plain text e-mail of an HTML formatted e-mail.
      5. Q:  How will my first name and last name be used?
        A:  Your first and last name will be used for you to more easily identify your account. When we have the capability, we will also use your name to personalize your e-mail updates.
    3. Selecting Your E-mail Updates
      1. Q:  Are there samples of what I will receive when I subscribe?
        A:  There is a sample section on the subscription form beneath the description of each e-mail update category.
    4. Subscription Confirmation
      1. Q:  Why was I sent an e-mail asking me to verify that I want White House E-mail Updates?
        A:  Your e-mail address was submitted via the White House E-mail Update subscription form. The confirmation message was sent to verify that you actually made this request.
      2. Q:  How do I confirm my subscription account?
        A:  You will be sent a confirmation E-mail. Reply to the E-mail with your subscription ID in the subject line. (Your subscription ID will automatically be provided in the subject line).
      3. Q:  What is my subscription ID?
        A:  Your subscription ID is the number in parenthesis at the end of the confirmation e-mail's subject line. Your subscription ID will also be sent in a welcome message if you confirm your subscription. Please save your subscription ID; you will need it to make changes to your White House E-mail Update account.
      4. Q:  How long do I have to reply to the confirmation e-mail?
        A:  One week. After that, your information will be automatically deleted. If you decide to subscribe at a later time, you will have to go to the subscription form and resubmit your information.
      5. Q:  How do I correct my information displayed in the confirmation e-mail?
        A:  Go to the subscription form and resubmit your information.
      6. Q:  I do not want to subscribe, what do I need to do?
        A:  Nothing. Your information will be automatically deleted after one week if you do not reply to the confirmation e-mail.
  2. Edit Your Account
    1. Edit Personal Information
      1. Q:  How do I edit my account information?
        A:  Send an e-mail to newsadmin@whitehouse.gov with your subscription ID and "CHANGE" in the subject line. Include the information you want to change in the body of your e-mail.
      2. Q:  How do I find out what information is associated with my account?
        A:  All the information you submitted via the subscription form, plus your subscription ID, is included in the welcome message you receive after confirming your e-mail subscription.
  3. Unsubscribe
    1. How to Unsubscribe
      1. Q:  How do I unsubscribe from White House e-mail updates?
        A:  Send an e-mail to newsadmin@whitehouse.gov with your subscription ID and "REMOVE" in the subject line.
      2. Q:  Where can I find my subscription ID?
        A:  Your subscription ID can be found in two places: 1) in parenthesis at the end of the confirmation e-mail's subject line and 2) in the welcome message you received after replying to the confirmation e-mail.
      3. Q:   What if I can't find my confirmation or welcome e-mail?
        A:  Send a message to newsadmin@whitehouse.gov with your E-mail address and zip code. Your subscription ID will be sent to the e-mail address that is subscribed.
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