White House E-mail Updates FAQ (Frequently Asked Questions)

1. New Subscriptions
   1. Create an Account
   2. How Your Information is Used
   3. Selecting Your E-mail Updates
   4. Subscription Confirmation
2. Edit Your Account
   1. Edit Personal Information
3. Unsubscribe
   1. How to Unsubscibe

1. New Subscriptions
   1. Create an Account
      1. Q:  How do I sign up for White House e-mail updates?
         A:  Go to the sign up form and follow the instructions.
      2. Q:  How can I check to make sure the information I submitted is correct before I subscribe?
         A:  After clicking the submit button at the bottom of the sign up form, you will have a chance to view all the information you submitted. At the bottom of that page you may choose to subscribe, using the information displayed on that page, or go back to edit your information before you subscribe.
      3. Q:  What is a double opt-in process?
         A:  To protect your privacy, the White House Web site uses a two step, "double opt-in," process. First, a subscriber must affirmatively choose to receive e-mail updates by filling out the sign up form. Second, a message is sent to the e-mail address submitted during the sign up process to verify the person at that address actually wants to receive e-mail updates from the White House.
   2. How Your Information is Used
      1. Q:  How will my e-mail address be used?
         A:  Your e-mail address will be used to send your e-mail updates and information regarding your subscription account.
      2. Q:  (If inside the US) How will my zip code be used?
         A:  Your zip code will be used to send occasional e-mails regarding Presidential initiatives affecting your community, as well as information on Administration visits to your area.
      3. Q:  (If outside the US) How will my region be used?
         A:  Because zip code is a required field, and people living outside the US may not have a zip code, region is given as an alternative to fulfill the zip code requirement. There are no plans to use this information for sending e-mail updates. If you live outside the US, but want to receive information sent regarding a particular US location, you should enter the zip code of an area you are interested.
      4. Q:  How will the information about the format of my e-mail updates be used?
         A:  This information will be used to determine if you are sent a plain text e-mail of an HTML formatted e-mail.
      5. Q:  How will my first and last name be used?
         A:  Your first and last name will be used for you to more easily identify your account. When we have the capability, we will also use your name to personalize your e-mail updates.
   3. Selecting Your E-mail Updates
      1. Q:  Are there samples of what I will receive when I subscribe?
         A:  On the sign up form, click on the link labeled "text" next to the list you want to subscribe to view a plain text example. Click on the link labeled "HTML" to view an HTML example.
   4. Subscription Confirmation
      1. Q:  Why was I sent an e-mail asking me to verify that I want White House e-mail updates?
         A:  A confirmation message was sent to you to protect your privacy as part of the White House double opt-in process (What's double opt-in mean?). Your e-mail address was submitted via a sign up form with a request for White House e-mail updates. The confirmation message was sent to verify that you actually made this request.
      2. Q:  How do I reply to the confirmation e-mail?
         A:  You will need to reply to the e-mail address the message was sent from, making sure your subscription ID is still in the subject line of your reply.
      3. Q:  What is my subscription ID?
         A:  Your subscription ID is the number in parenthesis at the end of the confirmation e-mail's subject line. Your subscription ID will also be sent in a welcome message if you confirm your subscription. Please save your subscription ID, you will need it to make changes to your White House e-mail update account.
      4. Q:  How long do I have to reply to the confirmation e-mail?
         A:  One week. After that, your information will be automatically deleted. If you decide to subscribe at a later time, you will have to go to the sign up form and resubmit your information.
      5. Q:  How do I correct my information that is displayed in the confirmation e-mail?
         A:  You will need to go to the sign up form and resubmit your information.
      6. Q:  I do not want to subscribe, what do I need to do?
         A:  Nothing. Your information will be automatically deleted after one week if you do not reply to the confirmation e-mail.
2. Edit Your Account
   1. Edit Personal Information
      1. Q:  How do I edit my account information?
         A:  Send an e-mail to newsadmin@whitehouese.gov with your subscription ID and "CHANGE" in the subject line. Include the information you want to change in the body of your e-mail.
      2. Q:  How do I find out what information is associated with my account?
         A:  All of the information you submitted via the sign up form when you created your account, plus your subscription ID, was included in the welcome message you received after confirming your e-mail subscription.
3. Unsubscribe
   1. How to Unsubscribe
      1. Q:  How do I unsubscribe from White House e-mail updates?
         A:  Send an e-mail to newsadmin@whitehouese.gov with your subscription ID and "REMOVE" in the subject line.
      2. Q:  Where can I find my subscription ID?
         A:  Your subscription ID can be found in 2 places: 1) in parenthesis at the end of the confirmation e-mail you received after filling out the sign up form, or 2) in the body of the welcome message you received after replying to the confirmation e-mail.
      3. Q:  What if I can't find my confirmation or welcome e-mail?
         A:  How will IS&T provide this number?