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The audience consists of 215 million adult citizens potentially interested in benefit programs.

Metric Name Measure Measure Period FY08 Target Description/Context
% of government partners with programs on 95% As of 3/31/08 98% Government partners include all Federal agencies, U.S. states, the District of Columbia, and U.S. territories (including American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands and Puerto Rico) with citizen benefit programs, as defined in the Catalog of Federal Domestic Assistance (CFDA).
% of benefit programs on compared to all active benefit programs for individuals 95% As of 3/31/08 98% There are an additional 875 programs on not in the CFDA as they are administered by the states.
% of transfers from and to partner agency sites per month 42% As of Q2 FY08 41% Average monthly transfers over the period/average monthly visits over the period where a transfer occurs when a visitor accesses agency-provided benefit programs through search tools and links provided by
# of benefit referrals per month 422,183 As of Q2 FY08 462,021 Average number of benefit program referrals per month over the period where benefit program referrals are defined as the number of times a benefit description page is viewed by a visitor.
# of visits to per month 346,517 As of Q2 FY08 283,602 Average number of visits to per month over the period.
Customer satisfaction with 65 As of Q2 FY08 Not Available Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI). This is an aggregate score for GovBenefits and GovLoans.

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