GovLoans.gov Performance Measures - Summary View
GovLoans.gov creates a single point of access for citizens to locate information on federal loan programs, and improves back-office loan functions.
The audience consists of 215 million adult citizens potentially interested in loan programs.
|Metric Name||Measure||Measure Period||FY08 Target||Description/Context|
|% of Federal agencies with loan programs on GovLoans.gov||100%||As of 3/31/08||100%||6 out of a total of 6 partner agencies have programs on GovLoans.gov. A partner agency is defined through the Catalog of Federal Domestic Assistance (CFDA) as having loan programs for individuals.|
|% of loan programs on GovLoans.gov||100%||As of 3/31/08||100%||37 out of a total of 37 loan programs are available on GovLoans.gov.|
|% of transfers from GovBenefits.gov and GovLoans.gov to partner agency sites per month||42%||As of 3/31/08||41%||Average monthly transfers over the period/average monthly visits over the period where a transfer occurs when a visitor accesses agency-provided benefit programs through search tools and links provided by GovBenefits.gov.|
|# of visits to GovLoans.gov per month||42,000||As of Q2 FY08||40,314||Average number of visits to GovLoans per month over the period.|
|Customer satisfaction with GovLoans.gov||65||As of Q2 FY08||Not Available||Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI). This is an aggregate score for GovBenefits and GovLoans.|