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Defines the set of capabilities that support the administration and upkeep of an organization's technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets.

  • Issue Tracking

    Receive and track user-reported issues and problems in using IT systems, including help desk calls.

  • License Management

    Defines the set of capabilities that support the purchase, upgrade and tracking of legal usage contracts for system software and applications.

  • Remote Systems Control

    Defines the set of capabilities that support the monitoring, administration and usage of applications and enterprise systems from locations outside of the immediate system environment.

  • System Resource Monitoring

    Defines the set of capabilities that support the balance and allocation of memory, usage, disk space and performance on computers and their applications.

  • Software Distribution

    Defines the set of capabilities that support the propagation, installation and upgrade of written computer programs, applications and components.