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Defines the set of capabilities that allow customers to proactively seek assistance and service from an organization.

  • Assistance Request

    Defines the set of capabilities that support the solicitation of support from a customer.

  • Multi-Lingual Support

    Defines the set of capabilities that allow access to data and information in multiple languages.

  • Online Help

    Defines the set of capabilities that provide an electronic interface to customer assistance.

  • Online Tutorials

    Defines the set of capabilities that provide an electronic interface to educate and assist customers.

  • Reservations / Registration

    Defines the set of capabilities that allow electronic enrollment and confirmations for services.

  • Scheduling

    Defines the set of capabilities that support the plan for performing work or services to meet the needs of an organization’s customers.

  • Self-Service

    Defines the set of capabilities that allow an organization’s customers to sign up for a particular service at their own initiative.